Our Policy


To our valued guests:

It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.

Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provided in the best quality and tradition of excellent servicing for our established and future clientele. 

 

Cancellation Policy

$25 fee will aply if less than 24 hours cancellation.

Promotional vouchers

All the promotional vouchers are valid only for option purchased and may be used by new clients only, may not be split or combine with any other offers. Promotional value expires after the date showed in the voucher. Paid value will be accepted towards the full price of the service. NO SHOW for the appointment will terminate the promotional value. 

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". NO SHOW for the appointment will terminate the promotional value of the voucher.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Returns/exchanges

Unopened, unused items/services may be exchanged only for other services or studio credit during 14 days from the purchase.

 

 
 

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